Request to cancel subscription


Request for cancellation

We're sorry to hear that you're thinking about quitting

Can we help you keep exercising, but with more flexibility?

 

First, let me just say this: taking a break is often the smarter choice

Are you taking a (temporary) break from working out? If so, you can simply pause your membership via this link.

  • Pause for a minimum of 30 days and a maximum of 90 days

  • After that, you'll automatically continue

  • Your spot will remain reserved for you

  • Customization: Do you need a longer break? Please send an email to utrecht@exist.nl.

This is the quickest and easiest option if you're going to be working out less for a while.

 

Still want to cancel?

Do you really want to quit? If so, here’s what you need to know:

  • We require a notice period of one billing cycle (4 weeks).

  • Minimum term: You can cancel your subscription after the first 3 months.

  • How does the cancellation process work?

    Your notice period begins as soon as you give notice. Here’s how it works:

    • One more direct debit: After you cancel your subscription, one final direct debit will be processed for the next 4-week period.

    • Keep working out: You’ll still have access to the gym until the end of this final period.

    • Automatic cancellation: Your membership will be completely canceled at that point. You don't need to do anything else.

  • Calculation example:

    • Termination date: You will terminate your contract on December 25, 2025.

    • Next payment: This will be on January 1, 2026 (this is your final payment).

    • Membership expiration date: Your subscription will end on January 28 (exactly 4 weeks after your last payment).

      Please note: The dates listed are for illustrative purposes only. Your exact end date depends on your personal billing cycle and start date.

 

You're always welcome back

Will you be coming back later?
In that case, the rates in effect at that time will apply.

 

Cancel

Would you still like to cancel? If so, please fill out the cancellation form below.
Your cancellation will be processed in accordance with the applicable notice period.